What are the opening hours?
The usual opening hours are as follows:
Morning: 10:00 to 13:00
Afternoon: 14:00 to 19:00
Evening: from 20:00 to 02:00
Before your visit, check the “Acces Hours Price” page of our website. Some modifications may indeed occur in case of special events at the Grand Palais des Glaces.
Are animals allowed?
No. Animals are not allowed.
Is there a space reserved for children?
Yes. The youngest will be able to take their first steps on the ice in a space specially reserved for them.
Protective helmets will be available; and for those who do not want to wear skates, you can push them on the ice with small seats.
What are the dimensions of the ice rink?
30 meters x 90 meters, or 2.700m² of ice. It’s the largest ephemeral indoor rink in the world !
What are the nocturnes?
The Grand Palais is transformed into a giant dancefloor with a DJ with turntables and show lights. The ice rink remains open !
Do you have preferential rates?
Any entrance to the Grand Palais is not free, whether you skate or not. Rates are the same.
We do not have a group rate, press, large family, student, associations and works counsils.
Can I bring my own food and drink?
It is forbidden to bring food and drinks to the Grand Palais des Glaces.
You will find on site a restaurant area with heated terrace.
Can I come with my own skates?
Yes. The entry fee will be the same.
What is the size of the skates?
The skates go from size 8 to 14,5.
It is also possible to add to the shoes of the smaller double blades in order to skate.
Can I come with a backpack?
In accordance with the plan Vigipirate level alert attacks – increased vigilance, and in order to ensure the safety of visitors, the Grand Palace applies the preventive measures decided by the government to the public administrations.
It is recommended not to come to the Grand Palais with suitcases and effects. Access to the Grand Palais is prohibited for all suitcases, travel bags and backpacks larger than A3 size.
The security service of the Grand Palais may be required to take, without prior notice, any provision it deems useful.
Can we privatize the place?
Yes, it is possible to privatize all or part of the Great Ice Palace.
For any request, you can contact us at 01 47 59 04 04 or by e-mail.
Do you have group rates?
No, we do not do a group rate.
I wish to exchange my ticket
In accordance with our general conditions of sale (https://www.legrandpalaisdesglaces.com/fr/cgv/), orders for e-tickets for the Grand Palais des Glaces are not refundable or exchangeable.
Attendance at the ice rink being important during the holiday period, we cannot proceed by computer to exchange of dates.
However, due to current events, instructions have been given to allow people to enter e-tickets from another date, not consumed and in the same time slot as the original e-tickets. But in this context, you risk facing a very large crowd.
I did not receive an email following my order.
Do not panic: first, check your spam.
And if you can not find your e-mail, use the function find my order that will allow you to download your (or your) e-ticket (s).
Ultimate solution, you can go to the windows of the Grand Palais des Glaces; we will find your order and can print it to you.
What are the payment methods authorized?
on the spot, only cash or CB